PCS200 WARRANTY AND REPAIR POLICY
COMMERCIAL PRODUCT WARRANTY TERMS
Tempronics proudly guarantees the quality and performance of all our products. All Tempronics products come with a warranty that reflects our confidence in the high quality of our design, engineering and manufacturing.
One year: PCS200
What our warranty covers:
Products with defects in materials or workmanship will be replaced or repaired at the discretion of Tempronics for the defined warranty period of the product.
The warranty excludes products damaged due to normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the product is used for a purpose for which it was not designed, or used not in accordance with the product instruction. Unauthorized product modification voids the Tempronics warranty. Damage due to wear and tear may be repaired at a reasonable charge.
Tempronics will use reasonable discretion to determine the validity of warranty claims. Each situation is different and is up to the discretion of Tempronics to determine whether a product has a manufacturing defect or if the claim is a result of wear and tear. In the case that a product does have a manufacturing defect deemed by Tempronics and is repairable, Tempronics will repair the product free of charge. The decision on whether to repair or replace a product is solely up to the discretion of Tempronics.
The warranty applies to the original purchaser only and proof of purchase is required. The warranty is not transferrable. Tempronics products purchased from unauthorized retailers, online auction sites, or as second hand items are not covered under warranty.
The only obligation or liability of Tempronics under this limited warranty is to repair or replace the product and Tempronics shall not, under any circumstances be liable for loss of use or any consequential damages sustained by the Customer. All other warranties expressed or implied, and remedies with respect to the condition or use of the product, which might otherwise be provided by law in any jurisdiction, are specifically excluded.
Service under this warranty does not extend the period of this warranty.
This warranty applies to commercial products. The warranty for products supplied under government contracts depends solely on the warranty agreed to as part of that contract.
SENDING PRODUCTS FOR INSPECTION & REPAIR
Please contact your Tempronics Dealer directly if inspection is required. Please have the model number and lot number ready for each product needing inspection and/or repair. If you are unable to find these numbers please contact our Customer Service Department with your product in hand so we are able to help you locate this information.
Product with a manufacturing date in excess of 5 years should not be returned for repair, unless specifically authorized by our Repair Coordinator.
All products sent into Tempronics are required to be clean and marked with a Return Authorization (RA) number. Please mark the RA on the outside of the box and include in any paperwork shipped with the product. Tempronics will refuse any product that has not been cleaned or is returned without an RA number. Please also keep a copy of your RA number for reference when calling about your repair.
Tempronics requires return of the product (postage or delivery costs prepaid by Customer) for inspection before determining whether the product will be covered under warranty.
Once we have received your products our Quality Assurance Department will inspect the product. It is then determined whether the product will be covered under this warranty. If the product is deemed to be covered under our warranty policy, it will either be repaired or replaced at the sole discretion of Tempronics at no charge to the Customer. If product is determined to be non-warranty, payment will be required prior to shipment.
Once repaired, product under warranty will be returned to you free of charge.
If you need further assistance, please call our Customer Service Department at (520) 760-3260
or email email@example.com.
Thank you for your continued use of Tempronics products.